Refund Policy

Effective Date: 20 June, 2026  |  Last Updated: 20 June, 2026

India Biz Data provides digital business information products, including B2B Company Databases, B2B Business Databases, B2C Business Databases, datasets, reports, and downloadable files delivered electronically. This Refund Policy explains the nature of our products, our general refund position, the limited circumstances under which refunds may be considered, and the process for submitting a refund request.

By purchasing, downloading, accessing, or using any product or service provided by India Biz Data, you confirm that you have read, understood, and agreed to this Refund Policy together with our Terms & Conditions and Privacy Policy.

1. Nature of Our Products

All products sold by India Biz Data, including B2B Company Databases, B2B Business Databases, B2C Business Databases, and other digital products, are delivered electronically through download links, email delivery, customer account access, or other digital delivery methods. Products are made available immediately or promptly following successful payment confirmation.

Because digital products can be downloaded, copied, saved, or otherwise retained upon delivery, they cannot be returned in the manner applicable to physical goods. This is the foundational reason refund eligibility is limited under this Policy.

The digital nature of our products means that once a Dataset has been accessed or downloaded, India Biz Data has fully performed its delivery obligation. Customers are therefore strongly encouraged to review all available product information before completing a purchase.

2. Pre-Purchase Due Diligence

India Biz Data makes the following information available to assist customers in making informed purchase decisions:

• Detailed product descriptions and data field specifications on each product page
• Sample datasets for evaluation prior to purchase
• Whether the selected product includes company email addresses, company phone numbers, business phone numbers, business listings, or other available business information
• Geographic, industry, category, and coverage details where applicable
• Information on delivery format, file type, and record count

Customers are solely responsible for reviewing this information carefully before completing any purchase. India Biz Data will not process refund requests arising from a customer’s failure to utilize available pre-purchase information, misunderstanding of product scope, or unmet expectations that could have been identified through a review of the product description or sample data.

Product Data Fields: Customers should carefully review the product description before purchase. B2B Company Databases may include company email addresses and company phone numbers. B2B Business Databases and B2C Business Databases primarily contain publicly available business information and business phone numbers. Business email addresses are not ordinarily included in these products unless explicitly stated in the product description or provided as part of a customized database request.

3. General Refund Position

All purchases are generally final once a product has been successfully delivered and made accessible to the customer. Refunds are not automatically granted and will only be considered in the specific qualifying circumstances described in Section 4 of this Policy.

Refund eligibility is assessed solely by India Biz Data, at its discretion, based on a review of the relevant facts, delivery records, technical information, account activity, and customer communications.

4. Qualifying Circumstances for Refund Review

A refund request will be reviewed and may be considered in the following circumstances:

• Non-Delivery: Failure to deliver the purchased product within fourteen (14) days of successful payment confirmation, where the delay is solely and directly attributable to India Biz Data and not to customer-side factors such as incorrect contact details, spam filters, or access issues.
• Verified Technical Failure: A confirmed technical issue that materially prevents access to, download of, or reasonable use of the purchased product, and where such issue cannot be resolved by India Biz Data within a reasonable period following notification by the customer.
• Billing Error: Duplicate payments, duplicate transactions, or incorrect charges that are verified and confirmed by India Biz Data following investigation.

Meeting one of the above circumstances does not automatically entitle a customer to a refund. India Biz Data will investigate the reported issue and determine the appropriate resolution, which may include re-delivery, technical assistance, replacement files, alternative delivery methods, or a refund where warranted.

5. Non-Qualifying Circumstances

Refunds will not be granted for any of the following reasons:

• Change of mind after purchase, regardless of when the request is submitted.
• Failure to review available product descriptions, sample files, data field specifications, coverage details, delivery format, or applicable policies before purchase.
• Dissatisfaction with business results, including but not limited to marketing campaign performance, sales outcomes, lead quality, recruitment results, outreach response rates, appointment generation, conversion rates, or return on investment.
• Customer software, hardware, CRM, spreadsheet, import, export, compatibility, or technical environment issues not directly caused by India Biz Data.
• Customer inability to use, process, analyze, filter, segment, clean, import, integrate, or otherwise work with delivered data due to customer-side skill, system, or resource limitations.
• Business, financial, legal, recruitment, marketing, investment, or commercial decisions made in reliance on purchased datasets.
• Customer misunderstanding of product scope, coverage geography, industry or category segmentation, included data fields (including company email addresses, company phone numbers, business phone numbers, business listings, or other available business information), record types, or product specifications that were clearly disclosed before purchase.
• Partial dissatisfaction with a delivered dataset where the product as a whole was accessible and substantially as described.
• Failure of the purchased data to generate sales, leads, appointments, revenue, recruitment outcomes, partnerships, investment opportunities, or any other expected business result.
• Requests submitted after successful product delivery and customer access, unless a qualifying issue under Section 4 has been reported and substantiated.

6. Refund Request Procedure

If you believe your situation qualifies for a refund review under Section 4, you must contact us before initiating any payment dispute or chargeback with your bank or payment provider. Please submit your request to info@indiabizdata.com with the following information:

• Your full name and registered email address
• Order reference number or transaction ID
• Product name and purchase date
• A clear description of the issue, including relevant dates and steps taken
• Any supporting documentation, screenshots, or error messages relevant to the reported issue

India Biz Data will acknowledge your request and make reasonable efforts to investigate and respond within seven (7) business days of receipt. We are committed to resolving legitimate concerns fairly and in good faith.

Incomplete requests, or requests that do not include sufficient information to investigate the reported issue, may result in delays or inability to process the refund review.

7. Technical Issue Resolution

If you experience a technical issue relating to product access, file download, delivery failure, or file integrity, please contact us promptly at info@indiabizdata.com with details of the issue.

India Biz Data will make reasonable efforts to investigate, diagnose, and resolve the reported issue, including through re-delivery, alternative access methods, or file replacement, before any refund determination is made. In many cases, technical issues can be resolved quickly without requiring a refund.

Customers agree to cooperate in good faith, provide sufficient information to allow investigation, and allow a reasonable opportunity for resolution before seeking a refund or initiating a payment dispute.

8. Refund Processing

Where a refund is approved following investigation, the refund will be issued to the original payment method used for the purchase.

Refund processing times vary depending on the payment provider, card issuer, or financial institution involved, but are generally completed within five (5) to ten (10) business days after approval. Processing times beyond this range are outside India Biz Data’s control and should be followed up directly with your payment provider.

India Biz Data does not issue refunds via alternative payment methods, bank transfers to third-party accounts, or in any form other than reversal to the original payment instrument unless otherwise required by law.

9. Chargebacks & Payment Disputes

Customers agree to contact India Biz Data and allow a minimum of fourteen (14) business days for investigation and resolution before initiating a chargeback, payment dispute, or payment reversal through a bank, card issuer, payment processor, or financial institution.

Initiating a chargeback without first pursuing resolution through India Biz Data may be treated as a breach of this Policy and the Terms & Conditions.

Fraudulent or unauthorized chargebacks initiated after confirmed product delivery may be contested using transaction records, delivery confirmations, account activity logs, download records, support communications, access records, and other available evidence.

Customers who initiate abusive, fraudulent, or bad-faith chargebacks may have their accounts suspended or permanently terminated, and India Biz Data reserves the right to pursue recovery of disputed amounts and associated costs through available legal remedies.

For the purposes of determining delivery status, India Biz Data may rely upon download logs, account access records, email delivery records, customer communications, transaction records, and other electronic evidence maintained in the ordinary course of business.

10. Changes to This Policy

India Biz Data reserves the right to modify or update this Refund Policy at any time. Updated versions will be published on the Website with a revised “Last Updated” date. Your continued use of the Website or purchase of products following any such changes constitutes your acceptance of the updated Policy.

11. Relationship With Other Policies

This Refund Policy should be read together with the Terms & Conditions, Privacy Policy, Data Usage Ethics Policy, and any other policies published on the Website. In the event of any inconsistency, the Terms & Conditions shall prevail to the extent permitted by applicable law.

12. Contact Us

For questions regarding this Refund Policy, to submit a refund request, or to report a delivery or technical issue, please contact:

India Biz Data
Website: www.indiabizdata.com
Email: info@indiabizdata.com

13. Acceptance of This Policy

By purchasing, downloading, accessing, or using any product or service provided by India Biz Data, you acknowledge that you have read, understood, and agreed to this Refund Policy and the related Terms & Conditions.