Digital Dimensions – Who We Are

21st Century has brought with it mind boggling and rapid changes in technology. Wide penetration of smart phones, growing network speeds, availability of content in local languages have all demolished the geographical boundaries. Expectations of customers, especially millennials, are radically different today than what they were just a decade ago. Interestingly these expectations are also boundary less. Which means youth today whether in the first world or in a developing country have no major differences in their expectations and aspirations.

Banking and Financial Services Industry (BFSI) is no exception to these changing times. This has made it imperative for the BFSI players to be in lockstep with the emerging technological developments as well as expectations of their existing and new customers.
On the other hand, it is equally critical for a BFSI player not to get lost in this chaotic noise and mumbo jumbo of new age "lingua technica". Tech adoption without well defined business strategy may only result in wasted investment and lost opportunities.

To make it sound less abstract, we at Digital Dimensions have created a stencil which can act as a guiding principle before an organisation sets out on a digital journey. Thus the new tech investment must have any or all of the above objectives.

o New customer acquisition and retention of existing customers
o Improving efficiencies of operations and reducing Turn Around Times (TAT) for accomplishing various tasks
o Reducing costs of operations
o Increasing Economic Relationship Value (ERV) from the customer liability and asset accounts
o Generating revenue through payments, transactions, cross sell of own as well as third party products

Digital Dimensions is a digital consultancy firm that offers advisory and implementation expertise to Banks, NBFCs and Fintech startups to harness digital technologies to drive core business objectives.